The following error occurs when opening a bug in the VARsupport queue.


System error
error: Can't call method "Id" on an undefined value at
/mp3/tools/rt/lib/RT/Interface/Web.pm line 1118.
context:
...
1112:
1113: # Build up a list of objects that we want to work with
1114: my %custom_fields_to_mod;
1115: foreach my $arg ( keys %$ARGSRef ) {
1116: if ( $arg =~ /^Object-([\w:]+)-(\d*)-CustomField-(\d+)-/ ) {
1117: # For each of those objects, find out what custom fields we want
to work with.
1118: $custom_fields_to_mod{$1}{$2 || $args{'Object'}->Id}{$3} = 1;
1119: }
1120: }
...
code stack: /mp3/tools/rt/lib/RT/Interface/Web.pm:1116
/mp3/tools/rt/lib/RT/Interface/Web.pm:1105
/mp3/tools/rt/local/html/Callbacks/CustomFields/Ticket/Display.html/BeforeDisplay:3
/mp3/tools/rt/share/html/Elements/Callback:70
/mp3/tools/rt/share/html/Ticket/Display.html:149
/mp3/tools/rt/share/html/Ticket/Create.html:289
/mp3/tools/rt/share/html/autohandler:215


raw error

Can't call method "Id" on an undefined value at
/mp3/tools/rt/lib/RT/Interface/Web.pm line 1118.


Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm
line 131
HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "Id" on
an undefined value at /mp3/tools/rt/lib/RT/Interface/Web.pm line
1118.^J') called at /mp3/tools/rt/lib/RT/Interface/Web.pm line 1116
HTML::Mason::Commands::ProcessObjectCustomFieldUpdates('ARGSRef',
'HASH(0x99edf28)', 'Object', undef, 'ARGSRef', 'HASH(0x9ed29f4)') called
at /mp3/tools/rt/lib/RT/Interface/Web.pm line 1105
HTML::Mason::Commands::ProcessTicketCustomFieldUpdates('ARGSRef',
'HASH(0x99edf28)') called at
/mp3/tools/rt/local/html/Callbacks/CustomFields/Ticket/Display.html/BeforeDisplay
line 3
HTML::Mason::Commands::__ANON__('_CallbackName', 'BeforeDisplay',
'ARGSRef', 'HASH(0x99edf28)', 'Tickets', 'SCALAR(0x9c44a20)',
'TicketObj', 'REF(0x9c4472c)') called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9d136a0)',
'_CallbackName', 'BeforeDisplay', 'ARGSRef', 'HASH(0x99edf28)',
'Tickets', 'SCALAR(0x9c44a20)', 'TicketObj', 'REF(0x9c4472c)') called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1069
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, '_CallbackName',
'BeforeDisplay', 'ARGSRef', 'HASH(0x99edf28)', 'Tickets',
'SCALAR(0x9c44a20)', 'TicketObj', 'REF(0x9c4472c)') called at
/mp3/tools/rt/share/html/Elements/Callback line 70
HTML::Mason::Commands::__ANON__('_CallbackName', 'BeforeDisplay',
'TicketObj', 'REF(0x9c4472c)', 'Tickets', 'SCALAR(0x9c44a20)',
'ARGSRef', 'HASH(0x99edf28)') called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9c48828)',
'_CallbackName', 'BeforeDisplay', 'TicketObj', 'REF(0x9c4472c)',
'Tickets', 'SCALAR(0x9c44a20)', 'ARGSRef', 'HASH(0x99edf28)') called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1074
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, '_CallbackName',
'BeforeDisplay', 'TicketObj', 'REF(0x9c4472c)', 'Tickets',
'SCALAR(0x9c44a20)', 'ARGSRef', 'HASH(0x99edf28)') called at
/mp3/tools/rt/share/html/Ticket/Display.html line 149
HTML::Mason::Commands::__ANON__('Object-RT::Ticket--CustomField-8-Value',
'', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'VarSupport',
'Object-RT::Ticket--CustomField-7-Values-Magic', 1, 'AdminCc', '',
'Requestors', 'doneill@trusonic.com', 'InitialPriority', 0, 'Starts',
'', 'Attach', '', 'TimeWorked', '', 'id', 'new',
'Object-RT::Ticket--CustomField-7-Value', '', 'Cc', '',
'Object-RT::Ticket--CustomField-6-Values-Magic', 1, 'Subject', 'testing
create to replicate a bug', 'FinalPriority', 0, 'new-RefersTo', '',
'TimeLeft', '', 'RefersTo-new', '',
'Object-RT::Ticket--CustomField-6-Values', '', 'Owner', 28,
'DependsOn-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'please open a ticket and give me the bug that you gave earlier...^M^J',
'Object-RT::Ticket--CustomField-8-Values-Magic', 1, 'Due', '') called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9c524ec)',
'Object-RT::Ticket--CustomField-8-Value', '', 'Status', 'new',
'new-DependsOn', '', 'Queue', 'VarSupport',
'Object-RT::Ticket--CustomField-7-Values-Magic', 1, 'AdminCc', '',
'Requestors', 'doneill@trusonic.com', 'InitialPriority', 0, 'Starts',
'', 'Attach', '', 'TimeWorked', '', 'id', 'new',
'Object-RT::Ticket--CustomField-7-Value', '', 'Cc', '',
'Object-RT::Ticket--CustomField-6-Values-Magic', 1, 'Subject', 'testing
create to replicate a bug', 'FinalPriority', 0, 'new-RefersTo', '',
'TimeLeft', '', 'RefersTo-new', '',
'Object-RT::Ticket--CustomField-6-Values', '', 'Owner', 28,
'DependsOn-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'please open a ticket and give me the bug that you gave earlier...^M^J',
'Object-RT::Ticket--CustomField-8-Values-Magic', 1, 'Due', '') called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1074
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef,
'Object-RT::Ticket--CustomField-8-Value', '', 'Status', 'new',
'new-DependsOn', '', 'Queue', 'VarSupport',
'Object-RT::Ticket--CustomField-7-Values-Magic', 1, 'AdminCc', '',
'Requestors', 'doneill@trusonic.com', 'InitialPriority', 0, 'Starts',
'', 'Attach', '', 'TimeWorked', '', 'id', 'new',
'Object-RT::Ticket--CustomField-7-Value', '', 'Cc', '',
'Object-RT::Ticket--CustomField-6-Values-Magic', 1, 'Subject', 'testing
create to replicate a bug', 'FinalPriority', 0, 'new-RefersTo', '',
'TimeLeft', '', 'RefersTo-new', '',
'Object-RT::Ticket--CustomField-6-Values', '', 'Owner', 28,
'DependsOn-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'please open a ticket and give me the bug that you gave earlier...^M^J',
'Object-RT::Ticket--CustomField-8-Values-Magic', 1, 'Due', '') called at
/mp3/tools/rt/share/html/Ticket/Create.html line 289
HTML::Mason::Commands::__ANON__('Object-RT::Ticket--CustomField-8-Value',
'', 'Status', 'new', 'new-DependsOn', '',
'Object-RT::Ticket--CustomField-7-Values-Magic', 1, 'Queue',
'VarSupport', 'AdminCc', '', 'Requestors', 'doneill@trusonic.com',
'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'Object-RT::Ticket--CustomField-7-Value', '', 'Cc', '',
'Object-RT::Ticket--CustomField-6-Values-Magic', 1, 'Subject', 'testing
create to replicate a bug', 'new-RefersTo', '', 'FinalPriority', 0,
'RefersTo-new', '', 'TimeLeft', '',
'Object-RT::Ticket--CustomField-6-Values', '', 'DependsOn-new', '',
'Owner', 28, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'please
open a ticket and give me the bug that you gave earlier...^M^J', 'Due',
'', 'Object-RT::Ticket--CustomField-8-Values-Magic', 1,
'Object-RT::Ticket--CustomField-8-Value', '', 'Status', 'new',
'new-DependsOn', '', 'Object-RT::Ticket--CustomField-7-Values-Magic', 1,
'Queue', 'VarSupport', 'AdminCc', '', 'Requestors',
'doneill@trusonic.com', 'InitialPriority', 0, 'Starts', '', 'Attach',
'', 'TimeWorked', '', 'id', 'new',
'Object-RT::Ticket--CustomField-7-Value', '',
'Object-RT::Ticket--CustomField-6-Values-Magic', 1, 'Cc', '', 'Subject',
'testing create to replicate a bug', 'new-RefersTo', '',
'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '',
'Object-RT::Ticket--CustomField-6-Values', '', 'DependsOn-new', '',
'Owner', 28, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'please
open a ticket and give me the bug that you gave earlier...^M^J', 'Due',
'', 'Object-RT::Ticket--CustomField-8-Values-Magic', 1) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9ecb040)',
'Object-RT::Ticket--CustomField-8-Value', '', 'Status', 'new',
'new-DependsOn', '', 'Object-RT::Ticket--CustomField-7-Values-Magic', 1,
'Queue', 'VarSupport', 'AdminCc', '', 'Requestors',
'doneill@trusonic.com', 'InitialPriority', 0, 'Starts', '', 'Attach',
'', 'TimeWorked', '', 'id', 'new',
'Object-RT::Ticket--CustomField-7-Value', '', 'Cc', '',
'Object-RT::Ticket--CustomField-6-Values-Magic', 1, 'Subject', 'testing
create to replicate a bug', 'new-RefersTo', '', 'FinalPriority', 0,
'RefersTo-new', '', 'TimeLeft', '',
'Object-RT::Ticket--CustomField-6-Values', '', 'DependsOn-new', '',
'Owner', 28, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'please
open a ticket and give me the bug that you gave earlier...^M^J', 'Due',
'', 'Object-RT::Ticket--CustomField-8-Values-Magic', 1,
'Object-RT::Ticket--CustomField-8-Value', '', 'Status', 'new',
'new-DependsOn', '', 'Object-RT::Ticket--CustomField-7-Values-Magic', 1,
'Queue', 'VarSupport', 'AdminCc', '', 'Requestors',
'doneill@trusonic.com', 'InitialPriority', 0, 'Starts', '', 'Attach',
'', 'TimeWorked', '', 'id', 'new',
'Object-RT::Ticket--CustomField-7-Value', '',
'Object-RT::Ticket--CustomField-6-Values-Magic', 1, 'Cc', '', 'Subject',
'testing create to replicate a bug', 'new-RefersTo', '',
'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '',
'Object-RT::Ticket--CustomField-6-Values', '', 'DependsOn-new', '',
'Owner', 28, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'please
open a ticket and give me the bug that you gave earlier...^M^J', 'Due',
'', 'Object-RT::Ticket--CustomField-8-Values-Magic', 1) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1074
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef,
'Object-RT::Ticket--CustomField-8-Value', '', 'Status', 'new',
'new-DependsOn', '', 'Object-RT::Ticket--CustomField-7-Values-Magic', 1,
'Queue', 'VarSupport', 'AdminCc', '', 'Requestors',
'doneill@trusonic.com', 'InitialPriority', 0, 'Starts', '', 'Attach',
'', 'TimeWorked', '', 'id', 'new',
'Object-RT::Ticket--CustomField-7-Value', '', 'Cc', '',
'Object-RT::Ticket--CustomField-6-Values-Magic', 1, 'Subject', 'testing
create to replicate a bug', 'new-RefersTo', '', 'FinalPriority', 0,
'RefersTo-new', '', 'TimeLeft', '',
'Object-RT::Ticket--CustomField-6-Values', '', 'DependsOn-new', '',
'Owner', 28, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'please
open a ticket and give me the bug that you gave earlier...^M^J', 'Due',
'', 'Object-RT::Ticket--CustomField-8-Values-Magic', 1,
'Object-RT::Ticket--CustomField-8-Value', '', 'Status', 'new',
'new-DependsOn', '', 'Object-RT::Ticket--CustomField-7-Values-Magic', 1,
'Queue', 'VarSupport', 'AdminCc', '', 'Requestors',
'doneill@trusonic.com', 'InitialPriority', 0, 'Starts', '', 'Attach',
'', 'TimeWorked', '', 'id', 'new',
'Object-RT::Ticket--CustomField-7-Value', '',
'Object-RT::Ticket--CustomField-6-Values-Magic', 1, 'Cc', '', 'Subject',
'testing create to replicate a bug', 'new-RefersTo', '',
'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '',
'Object-RT::Ticket--CustomField-6-Values', '', 'DependsOn-new', '',
'Owner', 28, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'please
open a ticket and give me the bug that you gave earlier...^M^J', 'Due',
'', 'Object-RT::Ticket--CustomField-8-Values-Magic', 1) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x950459c)',
'Object-RT::Ticket--CustomField-8-Value', '', 'Status', 'new',
'new-DependsOn', '', 'Object-RT::Ticket--CustomField-7-Values-Magic', 1,
'Queue', 'VarSupport', 'AdminCc', '', 'Requestors',
'doneill@trusonic.com', 'InitialPriority', 0, 'Starts', '', 'Attach',
'', 'TimeWorked', '', 'id', 'new',
'Object-RT::Ticket--CustomField-7-Value', '',
'Object-RT::Ticket--CustomField-6-Values-Magic', 1, 'Cc', '', 'Subject',
'testing create to replicate a bug', 'new-RefersTo', '',
'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '',
'Object-RT::Ticket--CustomField-6-Values', '', 'DependsOn-new', '',
'Owner', 28, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'please
open a ticket and give me the bug that you gave earlier...^M^J', 'Due',
'', 'Object-RT::Ticket--CustomField-8-Values-Magic', 1) called at
/mp3/tools/rt/share/html/autohandler line 215
HTML::Mason::Commands::__ANON__('Object-RT::Ticket--CustomField-8-Value',
'', 'Status', 'new', 'new-DependsOn', '',
'Object-RT::Ticket--CustomField-7-Values-Magic', 1, 'Queue',
'VarSupport', 'AdminCc', '', 'Requestors', 'doneill@trusonic.com',
'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'Object-RT::Ticket--CustomField-7-Value', '', 'Cc', '',
'Object-RT::Ticket--CustomField-6-Values-Magic', 1, 'Subject', 'testing
create to replicate a bug', 'new-RefersTo', '', 'FinalPriority', 0,
'RefersTo-new', '', 'TimeLeft', '',
'Object-RT::Ticket--CustomField-6-Values', '', 'DependsOn-new', '',
'Owner', 28, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'please
open a ticket and give me the bug that you gave earlier...^M^J', 'Due',
'', 'Object-RT::Ticket--CustomField-8-Values-Magic', 1) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9c790c4)',
'Object-RT::Ticket--CustomField-8-Value', '', 'Status', 'new',
'new-DependsOn', '', 'Object-RT::Ticket--CustomField-7-Values-Magic', 1,
'Queue', 'VarSupport', 'AdminCc', '', 'Requestors',
'doneill@trusonic.com', 'InitialPriority', 0, 'Starts', '', 'Attach',
'', 'TimeWorked', '', 'id', 'new',
'Object-RT::Ticket--CustomField-7-Value', '', 'Cc', '',
'Object-RT::Ticket--CustomField-6-Values-Magic', 1, 'Subject', 'testing
create to replicate a bug', 'new-RefersTo', '', 'FinalPriority', 0,
'RefersTo-new', '', 'TimeLeft', '',
'Object-RT::Ticket--CustomField-6-Values', '', 'DependsOn-new', '',
'Owner', 28, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'please
open a ticket and give me the bug that you gave earlier...^M^J', 'Due',
'', 'Object-RT::Ticket--CustomField-8-Values-Magic', 1) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1069
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, undef,
'Object-RT::Ticket--CustomField-8-Value', '', 'Status', 'new',
'new-DependsOn', '', 'Object-RT::Ticket--CustomField-7-Values-Magic', 1,
'Queue', 'VarSupport', 'AdminCc', '', 'Requestors',
'doneill@trusonic.com', 'InitialPriority', 0, 'Starts', '', 'Attach',
'', 'TimeWorked', '', 'id', 'new',
'Object-RT::Ticket--CustomField-7-Value', '', 'Cc', '',
'Object-RT::Ticket--CustomField-6-Values-Magic', 1, 'Subject', 'testing
create to replicate a bug', 'new-RefersTo', '', 'FinalPriority', 0,
'RefersTo-new', '', 'TimeLeft', '',
'Object-RT::Ticket--CustomField-6-Values', '', 'DependsOn-new', '',
'Owner', 28, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'please
open a ticket and give me the bug that you gave earlier...^M^J', 'Due',
'', 'Object-RT::Ticket--CustomField-8-Values-Magic', 1) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 338
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 338
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x950459c)')
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm
line 134
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm
line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x950459c)')
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm
line 827
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x9900618)',
'Apache=SCALAR(0x9909fc0)') called at /mp3/tools/rt/bin/webmux.pl line 124
eval {...} at /mp3/tools/rt/bin/webmux.pl line 124
RT::Mason::handler('Apache=SCALAR(0x9909fc0)') called at /dev/null line 0
eval {...} at /dev/null line 0